Refund policy

 

Returns & Refunds Policy

We like to think of our finds as forever pieces—but just in case something goes sideways, here’s how we handle things:

VINTAGE ITEMS

Each vintage treasure is one of a kind—just like your fabulous taste. Because of its unique, pre-loved nature, vintage merchandise is final sale.

Vintage pieces are not returnable for preference, fit, color variation, or the perfectly imperfect signs of age that give them their character. However, if an item arrives damaged or is materially different from its description, please contact us within 3 days of delivery so we can make it right.

NEW ITEMS

For our fresh, never-been-loved pieces, we accept returns within 14 days of delivery. To qualify, merchandise must be unused, unworn, unwashed, and returned in its original condition with tags and packaging intact, when applicable.

Please contact us at Hello@risacermakinteriors.com before sending anything back so we can approve the return and provide instructions. Return shipping is the customer’s responsibility unless the item arrived damaged, incorrect, or materially different from its description.

Once the return is received and inspected, we’ll issue the approved refund to the original payment method. Original shipping charges are non-refundable.

DAMAGED OR MISDESCRIBED ITEMS

If your order arrives looking as though it tangoed with a delivery truck—or is materially different from its listing—that is absolutely not the grand entrance we intended.

Please contact us within 3 days of delivery and include your order number, a brief description of the issue, and clear photographs of both the item and its packaging. Please hold on to all packaging while we review the claim.

Once we have the details, we’ll work with you on the appropriate resolution. We may not do ordinary returns on vintage, but we do believe in doing right by our customers.

LOCAL PICKUP & LOCAL DELIVERY

Please inspect your purchase at pickup or delivery. Once you—or the person collecting on your behalf—accepts the item and it leaves our care, the sale is final.

We want a happy handoff, darling, so please speak up before the piece heads home. Any concerns must be brought to our attention before the item is accepted.

NON-RETURNABLE ITEMS

We do not accept returns on vintage merchandise, custom or personalized products, gift cards, or items marked Final Sale.